Privacy Policy

1. Introduction

DocNow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our medical triage platform. Given the sensitive nature of medical data, we implement strict privacy and security measures to protect all users.

Important: This platform facilitates connections between patients and medical professionals for informational purposes only. We do not provide medical diagnosis, treatment, or establish doctor-patient relationships.

2. Information We Collect

2.1 Personal Information

• Name, email address, and phone number
• Nationality and languages spoken
• Profile images and biographical information
• Location data (GPS coordinates and location names)
• Account credentials and authentication data

2.2 Platform Medical Data

Important: We collect and store medical information only for platform facilitation purposes. We do not provide medical services or establish doctor-patient relationships.

• Medical request descriptions and symptoms (for platform matching)
• Medical images uploaded by patients (for platform communication)
• Platform communication records between users
• Medical categories and appointment types (for service matching)
• Platform-generated consultation records

2.3 Professional Verification Data

• Medical professional credentials and license numbers (for platform verification)
• Verification documents (passports, driving licenses, medical licenses)
• Facial verification photos and biometric data (for identity verification)
• Professional qualifications and specializations (for platform matching)
• Country of qualification and regulatory body information

2.4 Financial Information

• Payment amounts and transaction records
• Pricing information for medical services
• Financial history and payment preferences

2.5 Technical Data

• Device information and IP addresses
• Usage patterns and platform interactions
• Cookies and tracking technologies
• Log files and system analytics

3. How We Use Your Information

• To facilitate connections between patients and medical professionals
• To verify the identity and credentials of medical professionals
• To process payments and manage financial transactions
• To provide customer support and respond to inquiries
• To improve our platform and user experience
• To comply with legal obligations and regulatory requirements
• To prevent fraud and ensure platform security

4. Data Protection and Security

We implement industry-standard security measures to protect your sensitive information:

• End-to-end encryption for all data transmission
• Secure cloud storage with access controls
• Regular security audits and vulnerability assessments
• Multi-factor authentication for account access
• Data anonymization where possible
• Regular backup and disaster recovery procedures

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Medical Professionals: Only when you explicitly request medical assistance, we share relevant platform information with verified medical professionals for platform facilitation purposes only
• Legal Requirements: When required by law, court order, or government regulation
• Service Providers: With trusted third-party service providers who assist in platform operations (under strict confidentiality agreements)
• Emergency Situations: In emergency situations where disclosure is necessary to protect health or safety

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active and for 7 years after deactivation
• Medical Records: Retained for 10 years as required by medical record retention laws
• Financial Records: Retained for 7 years for tax and regulatory compliance
• Verification Documents: Retained for the duration of account activity plus 3 years

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of data processing
• Objection: Object to certain types of data processing

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions for countries with equivalent data protection standards
• Additional security measures for cross-border transfers

9. Medical Data Specific Protections

Given the sensitive nature of medical information, we implement additional protections:

• Enhanced encryption for medical images and records
• Strict access controls limiting who can view medical data
• Audit trails for all medical data access
• Compliance with medical data protection regulations (HIPAA, GDPR, etc.)
• Automatic data anonymization where possible
• Regular training for staff on medical data privacy

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand platform usage (with consent)
• Marketing Cookies: Used for personalized content (with consent)

You can control cookie preferences through your browser settings or our cookie consent banner.

11. Children's Privacy

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the platform after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Legal Basis for Processing (EU Users)

For users in the European Union, we process your personal data based on the following legal grounds:

• Consent: For marketing communications and non-essential cookies
• Contract Performance: To provide our platform services
• Legal Obligation: To comply with medical record retention laws
• Legitimate Interest: To improve our services and prevent fraud
• Vital Interest: In emergency situations